{"id":32,"date":"2025-12-21T17:16:21","date_gmt":"2025-12-21T17:16:21","guid":{"rendered":"https:\/\/bsphanhongson.com\/?p=32"},"modified":"2025-12-21T17:16:21","modified_gmt":"2025-12-21T17:16:21","slug":"bac-thay-giao-tiep-10-tuyet-chieu-tam-ly-giup-ban-chinh-phuc-moi-khach-hang-va-x2-doanh-so","status":"publish","type":"post","link":"https:\/\/bsphanhongson.com\/?p=32","title":{"rendered":"B\u1eadc Th\u1ea7y Giao Ti\u1ebfp: 10 Tuy\u1ec7t Chi\u00eau T\u00e2m L\u00fd Gi\u00fap B\u1ea1n Chinh Ph\u1ee5c M\u1ecdi Kh\u00e1ch H\u00e0ng V\u00e0 X2 Doanh S\u1ed1"},"content":{"rendered":"\n

Gi\u1edbi thi\u1ec7u: V\u01b0\u1ee3t Qua Nh\u1eefng L\u1eddi T\u1eeb Ch\u1ed1i Kinh \u0110i\u1ec3n<\/strong><\/h3>\n\n\n\n

“S\u1ea3n ph\u1ea9m n\u00e0y \u0111\u1eaft qu\u00e1!”, “Ch\u1ecb c\u1ea7n th\u00eam th\u1eddi gian \u0111\u1ec3 suy ngh\u0129”, “Anh s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi em sau nh\u00e9”. N\u1ebfu b\u1ea1n l\u00e0m trong ng\u00e0nh b\u00e1n h\u00e0ng hay d\u1ecbch v\u1ee5, nh\u1eefng c\u00e2u n\u00f3i n\u00e0y h\u1eb3n \u0111\u00e3 qu\u00e1 quen thu\u1ed9c. Ch\u00fang l\u00e0 nh\u1eefng r\u00e0o c\u1ea3n kinh \u0111i\u1ec3n khi\u1ebfn b\u1ea1n vu\u1ed9t m\u1ea5t c\u01a1 h\u1ed9i v\u00e0 c\u1ea3m th\u1ea5y n\u1ea3n l\u00f2ng.<\/p>\n\n\n\n

Trong th\u1ecb tr\u01b0\u1eddng hi\u1ec7n \u0111\u1ea1i, nh\u1eefng k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng r\u1eadp khu\u00f4n kh\u00f4ng c\u00f2n \u0111\u1ee7 s\u1ee9c thuy\u1ebft ph\u1ee5c. Kh\u00e1ch h\u00e0ng ng\u00e0y nay th\u00f4ng th\u00e1i h\u01a1n, c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn h\u01a1n v\u00e0 h\u1ecd kh\u00f4ng ch\u1ec9 mua s\u1ea3n ph\u1ea9m, h\u1ecd mua s\u1ef1 tin t\u01b0\u1edfng v\u00e0 tr\u1ea3i nghi\u1ec7m. Ch\u00eca kh\u00f3a th\u1ef1c s\u1ef1 \u0111\u1ec3 th\u00e0nh c\u00f4ng kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c n\u00f3i hay h\u01a1n, m\u00e0 l\u00e0 th\u1ea5u hi\u1ec3u s\u00e2u h\u01a1n. \u0110\u00f3 l\u00e0 ngh\u1ec7 thu\u1eadt l\u00e0m ch\u1ee7 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 bi\u1ebfn giao ti\u1ebfp th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 k\u1ebft n\u1ed1i m\u1ea1nh m\u1ebd.<\/p>\n\n\n\n

B\u00e0i vi\u1ebft n\u00e0y cung c\u1ea5p 10 s\u1ef1 thay \u0111\u1ed5i t\u00e2m l\u00fd mang t\u00ednh chi\u1ebfn thu\u1eadt, gi\u00fap b\u1ea1n th\u00e1o g\u1ee1 nh\u1eefng l\u1eddi t\u1eeb ch\u1ed1i, x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i ch\u00e2n th\u1eadt, v\u00e0 bi\u1ebfn nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i t\u1eeb vi\u1ec7c ch\u00e0o h\u00e0ng giao d\u1ecbch \u0111\u01a1n thu\u1ea7n th\u00e0nh nh\u1eefng bu\u1ed5i t\u01b0 v\u1ea5n \u0111\u1ea7y gi\u00e1 tr\u1ecb.<\/p>\n\n\n\n

——————————————————————————–<\/p>\n\n\n\n

10 Tuy\u1ec7t Chi\u00eau T\u00e2m L\u00fd \u0110\u1ed9t Ph\u00e1 \u0110\u1ec3 Chinh Ph\u1ee5c Kh\u00e1ch H\u00e0ng<\/strong><\/h3>\n\n\n\n

1. L\u1eddi N\u00f3i Ch\u1ec9 Chi\u1ebfm 7%: Ng\u00f4n Ng\u1eef C\u01a1 Th\u1ec3 v\u00e0 T\u00f4ng Gi\u1ecdng M\u1edbi L\u00e0 “Vua”<\/strong><\/h4>\n\n\n\n

M\u1ed9t s\u1ef1 th\u1eadt g\u00e2y s\u1ed1c nh\u01b0ng \u0111\u00e3 \u0111\u01b0\u1ee3c khoa h\u1ecdc ch\u1ee9ng minh: nh\u1eefng g\u00ec b\u1ea1n n\u00f3i ch\u1ec9 chi\u1ebfm m\u1ed9t ph\u1ea7n r\u1ea5t nh\u1ecf trong t\u00e1c \u0111\u1ed9ng c\u1ee7a th\u00f4ng \u0111i\u1ec7p. Theo Nguy\u00ean t\u1eafc 7-38-55<\/strong> c\u1ee7a gi\u00e1o s\u01b0 Albert Mehrabian, hi\u1ec7u qu\u1ea3 c\u1ee7a m\u1ed9t cu\u1ed9c giao ti\u1ebfp \u0111\u1ebfn t\u1eeb:<\/p>\n\n\n\n

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  • 7%<\/strong> t\u1eeb ng\u1eef b\u1ea1n s\u1eed d\u1ee5ng.<\/li>\n\n\n\n
  • 38%<\/strong> t\u1eeb t\u00f4ng gi\u1ecdng, ng\u1eef \u0111i\u1ec7u v\u00e0 \u00e2m l\u01b0\u1ee3ng.<\/li>\n\n\n\n
  • 55%<\/strong> t\u1eeb ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 (c\u1eed ch\u1ec9, t\u01b0 th\u1ebf, bi\u1ec3u c\u1ea3m).<\/li>\n<\/ul>\n\n\n\n

    \u0110\u00e2y l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i. Nghi\u00ean c\u1ee9u c\u0169ng ch\u1ec9 ra r\u1eb1ng, khi th\u00f4ng \u0111i\u1ec7p \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i kh\u00f4ng nh\u1ea5t qu\u00e1n, kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng tin v\u00e0o bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t v\u00e0 ng\u1eef \u0111i\u1ec7u gi\u1ecdng n\u00f3i thay v\u00ec l\u1eddi n\u00f3i. Khi l\u1eddi n\u00f3i c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t v\u1edbi ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 (v\u00ed d\u1ee5: mi\u1ec7ng n\u00f3i “r\u1ea5t vui \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3” nh\u01b0ng c\u01a1 th\u1ec3 l\u1ea1i khoanh tay, n\u00e9 tr\u00e1nh \u00e1nh m\u1eaft), kh\u00e1ch h\u00e0ng s\u1ebd theo b\u1ea3n n\u0103ng tin v\u00e0o nh\u1eefng t\u00edn hi\u1ec7u phi ng\u00f4n ng\u1eef. H\u1ecd tin v\u00e0o nh\u1eefng g\u00ec h\u1ecd th\u1ea5y<\/em> v\u00e0 c\u1ea3m nh\u1eadn<\/em>, ch\u1ee9 kh\u00f4ng ph\u1ea3i nh\u1eefng g\u00ec h\u1ecd nghe<\/em>.<\/p>\n\n\n\n

    \u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi giao ti\u1ebfp b\u1eadc th\u1ea7y, h\u00e3y t\u1eadp trung v\u00e0o 93% c\u00f2n l\u1ea1i:<\/p>\n\n\n\n

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    • Duy tr\u00ec giao ti\u1ebfp b\u1eb1ng m\u1eaft (Eye contact):<\/strong> \u0110i\u1ec1u n\u00e0y cho th\u1ea5y s\u1ef1 ch\u00e2n th\u00e0nh, t\u1ef1 tin v\u00e0 b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 l\u1eafng nghe h\u1ecd.<\/li>\n\n\n\n
    • Lu\u00f4n gi\u1eef th\u1eb3ng l\u01b0ng:<\/strong> T\u01b0 th\u1ebf th\u1eb3ng th\u1ec3 hi\u1ec7n s\u1ef1 t\u1ef1 tin v\u00e0 nghi\u00eam t\u00fac. M\u1ed9t t\u01b0 th\u1ebf r\u0169 xu\u1ed1ng c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ea1n \u0111ang th\u1edd \u01a1 ho\u1eb7c che gi\u1ea5u \u0111i\u1ec1u g\u00ec \u0111\u00f3.<\/li>\n\n\n\n
    • M\u1ec9m c\u01b0\u1eddi ch\u00e2n th\u00e0nh v\u00e0 \u0111\u00fang l\u00fac:<\/strong> N\u1ee5 c\u01b0\u1eddi l\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 hi\u1ec7u qu\u1ea3 nh\u1ea5t, gi\u00fap b\u1ea1n tr\u1edf n\u00ean g\u1ea7n g\u0169i v\u00e0 t\u1ea1o thi\u1ec7n c\u1ea3m t\u1ee9c th\u00ec.<\/li>\n\n\n\n
    • Ki\u1ec3m so\u00e1t gi\u1ecdng n\u00f3i:<\/strong> Khi g\u1eb7p kh\u00e1ch h\u00e0ng \u0111ang t\u1ee9c gi\u1eadn, h\u00e3y s\u1eed d\u1ee5ng ng\u1eef \u0111i\u1ec7u nh\u1eb9 nh\u00e0ng, \u0111\u1ed3ng c\u1ea3m. \u0110i\u1ec1u n\u00e0y khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 s\u1ebd c\u1edfi m\u1edf h\u01a1n.<\/li>\n<\/ul>\n\n\n\n

      2. Ng\u1eebng Tr\u00ecnh B\u00e0y, B\u1eaft \u0110\u1ea7u “Th\u1ea9m V\u1ea5n”: Ngh\u1ec7 Thu\u1eadt \u0110\u1eb7t C\u00e2u H\u1ecfi D\u1eabn D\u1eaft<\/strong><\/h4>\n\n\n\n

      Quan ni\u1ec7m b\u00e1n h\u00e0ng l\u00e0 ph\u1ea3i tr\u00ecnh b\u00e0y th\u1eadt hay v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u00e3 l\u1ed7i th\u1eddi. B\u00e1n h\u00e0ng hi\u1ec7n \u0111\u1ea1i l\u00e0 ngh\u1ec7 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o \u0111\u1ec3 d\u1eabn d\u1eaft v\u00e0 khai m\u1edf nhu c\u1ea7u th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

      “Trong b\u00e1n h\u00e0ng hi\u1ec7n \u0111\u1ea1i, vi\u1ec7c tr\u00ecnh b\u00e0y \u0111\u01a1n thu\u1ea7n kh\u00f4ng c\u00f2n \u0111\u1ee7 s\u1ee9c thuy\u1ebft ph\u1ee5c; thay v\u00e0o \u0111\u00f3, k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi trong b\u00e1n h\u00e0ng m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o m\u1edbi l\u00e0 ch\u00eca kh\u00f3a khai m\u1edf insight kh\u00e1ch h\u00e0ng v\u00e0 d\u1eabn d\u1eaft giao d\u1ecbch.”<\/p>\n\n\n\n

      M\u1ed9t trong nh\u1eefng m\u00f4 h\u00ecnh \u0111\u1eb7t c\u00e2u h\u1ecfi chi\u1ebfn l\u01b0\u1ee3c v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t l\u00e0 SPIN Selling<\/strong>:<\/p>\n\n\n\n

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      • S (Situation) – T\u00ecnh h\u00ecnh:<\/strong> \u0110\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin n\u1ec1n t\u1ea3ng v\u1ec1 b\u1ed1i c\u1ea3nh hi\u1ec7n t\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o d\u1ef1ng b\u1ed1i c\u1ea3nh cho cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/li>\n\n\n\n
      • P (Problem) – V\u1ea5n \u0111\u1ec1:<\/strong> Gi\u00fap kh\u00e1ch h\u00e0ng nh\u1eadn di\u1ec7n v\u00e0 th\u1eeba nh\u1eadn nh\u1eefng kh\u00f3 kh\u0103n, “n\u1ed7i \u0111au” m\u00e0 h\u1ecd \u0111ang \u0111\u1ed1i m\u1eb7t, ngay c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 h\u1ecd ch\u01b0a nh\u1eadn ra.<\/li>\n\n\n\n
      • I (Implication) – G\u1ee3i \u00fd\/\u1ea2nh h\u01b0\u1edfng:<\/strong> \u0110\u00e0o s\u00e2u v\u00e0o h\u1eadu qu\u1ea3 v\u00e0 m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3. B\u01b0\u1edbc n\u00e0y c\u1ef1c k\u1ef3 quan tr\u1ecdng v\u00ec n\u00f3 bi\u1ebfn m\u1ed9t s\u1ef1 b\u1ea5t ti\u1ec7n nh\u1ecf th\u00e0nh m\u1ed9t v\u1ea5n \u0111\u1ec1 kinh doanh l\u1edbn, t\u1eeb \u0111\u00f3 t\u1ea1o ra c\u1ea3m gi\u00e1c c\u1ea5p thi\u1ebft.<\/li>\n\n\n\n
      • N (Need-payoff) – Nhu c\u1ea7u \u2013 Gi\u1ea3i ph\u00e1p:<\/strong> H\u01b0\u1edbng kh\u00e1ch h\u00e0ng t\u1ef1 n\u00f3i ra l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 b\u1eb1ng gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n. B\u01b0\u1edbc n\u00e0y c\u00f3 s\u1ee9c m\u1ea1nh t\u00e2m l\u00fd to l\u1edbn v\u00ec n\u00f3 d\u1eabn d\u1eaft kh\u00e1ch h\u00e0ng t\u1ef1 m\u00ecnh n\u00f3i l\u00ean gi\u00e1 tr\u1ecb c\u1ee7a gi\u1ea3i ph\u00e1p, khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh \u0111ang ki\u1ec3m so\u00e1t quy\u1ebft \u0111\u1ecbnh.<\/li>\n<\/ul>\n\n\n\n

        H\u00e3y s\u1eed d\u1ee5ng c\u00e2u h\u1ecfi m\u1edf<\/strong> (B\u1eaft \u0111\u1ea7u b\u1eb1ng “Nh\u01b0 th\u1ebf n\u00e0o”, “T\u1ea1i sao”, “\u0110i\u1ec1u g\u00ec…”) \u0111\u1ec3 kh\u01a1i g\u1ee3i th\u00f4ng tin s\u00e2u v\u00e0 kh\u00e1m ph\u00e1 nh\u1eefng “n\u1ed7i \u0111au” ti\u1ec1m \u1ea9n. Sau \u0111\u00f3, d\u00f9ng c\u00e2u h\u1ecfi \u0111\u00f3ng<\/strong> (C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 C\u00f3\/Kh\u00f4ng) \u0111\u1ec3 x\u00e1c nh\u1eadn l\u1ea1i th\u00f4ng tin v\u00e0 t\u1eebng b\u01b0\u1edbc d\u1eabn d\u1eaft h\u1ecd t\u1edbi quy\u1ebft \u0111\u1ecbnh.<\/p>\n\n\n\n

        3. L\u1eddi T\u1eeb Ch\u1ed1i Kh\u00f4ng Ph\u1ea3i D\u1ea5u Ch\u1ea5m H\u1ebft, M\u00e0 L\u00e0 M\u1ed9t L\u1eddi M\u1eddi<\/strong><\/h4>\n\n\n\n

        M\u1ed9t l\u1eddi t\u1eeb ch\u1ed1i kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 kh\u00e9p l\u1ea1i m\u1ed9t giao d\u1ecbch. H\u00e3y xem n\u00f3 nh\u01b0 m\u1ed9t l\u1eddi m\u1eddi: “H\u00e3y cho t\u00f4i th\u00eam l\u00fd do \u0111\u1ec3 tin t\u01b0\u1edfng”, “H\u00e3y gi\u1ea3i \u0111\u00e1p m\u1ed1i b\u1eadn t\u00e2m th\u1ef1c s\u1ef1 c\u1ee7a t\u00f4i”. Thay v\u00ec tranh c\u00e3i, h\u00e3y coi m\u1ed7i l\u1eddi t\u1eeb ch\u1ed1i l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i v\u00e0ng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng r\u00e0o c\u1ea3n t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

        D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch gi\u1ea3i m\u00e3 v\u00e0 x\u1eed l\u00fd 4 lo\u1ea1i t\u1eeb ch\u1ed1i ph\u1ed5 bi\u1ebfn nh\u1ea5t:<\/p>\n\n\n\n

        Lo\u1ea1i T\u1eeb Ch\u1ed1i<\/td>G\u1ed1c R\u1ec5 V\u1ea5n \u0110\u1ec1<\/td>Chi\u1ebfn L\u01b0\u1ee3c X\u1eed L\u00fd<\/td><\/tr>
        Gi\u00e1 C\u1ea3<\/strong><\/td>Gi\u00e1 tr\u1ecb c\u1ea3m nh\u1eadn ch\u01b0a v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c chi ph\u00ed c\u1ea3m nh\u1eadn. Kh\u00e1ch h\u00e0ng \u0111ang tr\u1ea3i qua “n\u1ed7i \u0111au v\u1ec1 gi\u00e1” m\u00e0 ch\u01b0a th\u1ea5y \u0111\u01b0\u1ee3c “l\u1ee3i \u00edch”.<\/td>\u0110\u1eebng tranh c\u00e3i. H\u00e3y \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u00e0 t\u1eadp trung v\u00e0o l\u1ee3i \u00edch, gi\u00e1 tr\u1ecb m\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i.<\/td><\/tr>
        Th\u1eddi Gian<\/strong><\/td>Kh\u00e1ch h\u00e0ng thi\u1ebfu c\u1ea3m gi\u00e1c c\u1ea5p thi\u1ebft ho\u1eb7c \u0111ang d\u00f9ng s\u1ef1 tr\u00ec ho\u00e3n nh\u01b0 m\u1ed9t chi\u1ebfn thu\u1eadt n\u00e9 tr\u00e1nh r\u1ee7i ro.<\/td>Kh\u00e9o l\u00e9o nh\u1eafc l\u1ea1i “n\u1ed7i \u0111au” c\u1ee7a h\u1ecd v\u00e0 thi\u1ec7t h\u1ea1i n\u1ebfu tr\u00ec ho\u00e3n. T\u00ecm hi\u1ec3u l\u00fd do th\u1ef1c s\u1ef1 \u0111\u1eb1ng sau s\u1ef1 tr\u00ec ho\u00e3n.<\/td><\/tr>
        \u0110\u1ed1i Th\u1ee7<\/strong><\/td>Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 nh\u00e0 cung c\u1ea5p.<\/td>Th\u1eeba nh\u1eadn l\u1ef1a ch\u1ecdn c\u1ee7a h\u1ecd, sau \u0111\u00f3 l\u00e0m n\u1ed5i b\u1eadt \u0111i\u1ec3m kh\u00e1c bi\u1ec7t \u0111\u1ed9c \u0111\u00e1o (USP) v\u00e0 v\u1ebd ra m\u1ed9t t\u01b0\u01a1ng lai t\u1ed1t h\u01a1n v\u1edbi gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n.<\/td><\/tr>
        S\u1ef1 Tin T\u01b0\u1edfng<\/strong><\/td>M\u1ee9c \u0111\u1ed9 “\u00e1c c\u1ea3m v\u1edbi r\u1ee7i ro” c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang \u1edf m\u1ee9c cao do ch\u01b0a quen thu\u1ed9c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c c\u00f3 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c trong qu\u00e1 kh\u1ee9.<\/td>Cung c\u1ea5p b\u1eb1ng ch\u1ee9ng x\u00e3 h\u1ed9i (social proof), case study th\u00e0nh c\u00f4ng, v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t trong qu\u00e1 kh\u1ee9.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

        4. “Sao Ch\u00e9p” Kh\u00e1ch H\u00e0ng: B\u00ed M\u1eadt X\u00e2y D\u1ef1ng K\u1ebft N\u1ed1i V\u00f4 Th\u1ee9c<\/strong><\/h4>\n\n\n\n

        \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt t\u00e2m l\u00fd c\u1ef1c k\u1ef3 m\u1ea1nh m\u1ebd g\u1ecdi l\u00e0 “mirroring” (soi g\u01b0\u01a1ng). Khi b\u1ea1n b\u1eaft ch\u01b0\u1edbc m\u1ed9t c\u00e1ch tinh t\u1ebf ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, c\u1eed ch\u1ec9, t\u01b0 th\u1ebf, hay th\u1eadm ch\u00ed l\u00e0 c\u00e1c t\u1eeb ng\u1eef m\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng d\u00f9ng, b\u1ea1n \u0111ang t\u1ea1o ra m\u1ed9t c\u1ea3m gi\u00e1c th\u00e2n thu\u1ed9c v\u00e0 k\u1ebft n\u1ed1i \u1edf t\u1ea7ng v\u00f4 th\u1ee9c. K\u1ef9 thu\u1eadt n\u00e0y khai th\u00e1c “hi\u1ec7u \u1ee9ng h\u1ea5p d\u1eabn t\u01b0\u01a1ng \u0111\u1ed3ng” (similarity-attraction effect)\u2014m\u1ed9t thi\u00ean ki\u1ebfn nh\u1eadn th\u1ee9c v\u00f4 th\u1ee9c khi\u1ebfn ch\u00fang ta b\u1ecb thu h\u00fat v\u00e0 tin t\u01b0\u1edfng m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean v\u00e0o nh\u1eefng ng\u01b0\u1eddi m\u00e0 ch\u00fang ta cho l\u00e0 gi\u1ed1ng m\u00ecnh.<\/p>\n\n\n\n

        K\u1ef9 thu\u1eadt n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y gi\u1eefa b\u1ea1n v\u00e0 h\u1ecd c\u00f3 nhi\u1ec1u \u0111i\u1ec3m chung, t\u1eeb \u0111\u00f3 h\u1ecd s\u1ebd c\u1edfi m\u1edf v\u00e0 tin t\u01b0\u1edfng b\u1ea1n h\u01a1n. Ch\u00eca kh\u00f3a \u1edf \u0111\u00e2y l\u00e0 s\u1ef1 tinh t\u1ebf<\/strong>. \u0110\u1eebng b\u1eaft ch\u01b0\u1edbc m\u1ed9t c\u00e1ch l\u1ed9 li\u1ec5u, h\u00e3y th\u1ef1c hi\u1ec7n n\u00f3 m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng \u0111i\u1ec7u.<\/p>\n\n\n\n

        5. “Vi\u1ebft R\u00f5 R\u00e0ng L\u00e0 M\u1ed9t Th\u00e1i \u0110\u1ed9 \u0110\u1ed3ng C\u1ea3m M\u1edbi”: Giao Ti\u1ebfp Trong K\u1ef7 Nguy\u00ean S\u1ed1<\/strong><\/h4>\n\n\n\n

        Khi giao ti\u1ebfp qua email, tin nh\u1eafn, b\u1ea1n m\u1ea5t \u0111i 93% c\u00f4ng c\u1ee5 l\u00e0 t\u00f4ng gi\u1ecdng v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3. Trong m\u00f4i tr\u01b0\u1eddng s\u1ed1 h\u00f3a n\u00e0y, s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 c\u1ea9n tr\u1ecdng trong t\u1eebng con ch\u1eef ch\u00ednh l\u00e0 h\u00ecnh th\u1ee9c m\u1edbi c\u1ee7a ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/p>\n\n\n\n

        H\u00e3y \u00e1p d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc sau \u0111\u1ec3 tr\u1edf th\u00e0nh chuy\u00ean gia giao ti\u1ebfp s\u1ed1:<\/p>\n\n\n\n

          \n
        1. \u0110\u1ecdc k\u1ef9 th\u00f4ng tin:<\/strong> \u0110\u00e2y ch\u00ednh l\u00e0 “l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng” trong th\u1ebf gi\u1edbi v\u0103n b\u1ea3n. H\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ph\u1ea3n h\u1ed3i.<\/li>\n\n\n\n
        2. Vi\u1ebft r\u00f5 r\u00e0ng v\u00e0 c\u1ea9n tr\u1ecdng:<\/strong> M\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi v\u1ecfn v\u1eb9n “Ok em!!!” c\u00f3 th\u1ec3 b\u1ecb hi\u1ec3u l\u00e0 gi\u1eadn d\u1eef ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng. H\u00e3y d\u00f9ng t\u1eeb ng\u1eef, d\u1ea5u c\u00e2u m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd v\u00e0 tinh t\u1ebf.<\/li>\n\n\n\n
        3. T\u00f4n tr\u1ecdng th\u1eddi gian:<\/strong> Theo m\u1ed9t kh\u1ea3o s\u00e1t c\u1ee7a Khoros \u0111\u01b0\u1ee3c Bizfly tr\u00edch d\u1eabn, 83% kh\u00e1ch h\u00e0ng s\u1ebd trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a h\u1ecd nhanh ch\u00f3ng. Trong th\u1ebf gi\u1edbi s\u1ed1, th\u1eddi gian ph\u1ea3n h\u1ed3i l\u00e0 m\u1ed9t th\u01b0\u1edbc \u0111o tr\u1ef1c ti\u1ebfp c\u1ee7a s\u1ef1 t\u00f4n tr\u1ecdng.<\/li>\n\n\n\n
        4. Duy tr\u00ec eye-contact v\u1edbi camera:<\/strong> Khi g\u1ecdi video, h\u00e3y nh\u00ecn v\u00e0o camera thay v\u00ec m\u00e0n h\u00ecnh. \u0110i\u1ec1u n\u00e0y m\u00f4 ph\u1ecfng vi\u1ec7c giao ti\u1ebfp b\u1eb1ng m\u1eaft tr\u1ef1c ti\u1ebfp v\u00e0 t\u1ea1o c\u1ea3m gi\u00e1c b\u1ea1n \u0111ang ho\u00e0n to\u00e0n t\u1eadp trung v\u00e0o h\u1ecd.<\/li>\n<\/ol>\n\n\n\n

          6. Si\u00eau C\u00e1 Nh\u00e2n H\u00f3a: Kh\u00e1ch H\u00e0ng Kh\u00f4ng Mu\u1ed1n \u0110\u01b0\u1ee3c \u0110\u1ed1i X\u1eed “Nh\u01b0 M\u1ecdi Ng\u01b0\u1eddi”<\/strong><\/h4>\n\n\n\n

          C\u00e1 nh\u00e2n h\u00f3a th\u00f4ng th\u01b0\u1eddng (nh\u01b0 g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng trong email) \u0111\u00e3 tr\u1edf th\u00e0nh ti\u00eau chu\u1ea9n. Xu h\u01b0\u1edbng m\u1edbi l\u00e0 si\u00eau c\u00e1 nh\u00e2n h\u00f3a (hyper-personalization)<\/strong>. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u c\u0169 \u0111\u1ec3 \u0111\u01b0a ra g\u1ee3i \u00fd, m\u00e0 l\u00e0 vi\u1ec7c ph\u00e2n t\u00edch d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c \u0111\u1ec3 cung c\u1ea5p ch\u00ednh x\u00e1c nh\u1eefng g\u00ec m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 mu\u1ed1n, ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3<\/em>.<\/p>\n\n\n\n

          N\u00f3 l\u00e0 s\u1ef1 chuy\u1ec3n d\u1ecbch t\u1eeb th\u00f4ng \u0111i\u1ec7p “d\u00e0nh cho m\u1ed9t nh\u00f3m” sang th\u00f4ng \u0111i\u1ec7p “d\u00e0nh cho t\u1eebng ng\u01b0\u1eddi”. \u0110\u1ec3 d\u1ec5 h\u00ecnh dung:<\/p>\n\n\n\n

            \n
          • C\u00e1 nh\u00e2n h\u00f3a ti\u00eau chu\u1ea9n:<\/strong> “Ch\u00e0o [T\u00ean], \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m b\u1ea1n c\u00f3 th\u1ec3 th\u00edch.”<\/li>\n\n\n\n
          • Si\u00eau c\u00e1 nh\u00e2n h\u00f3a:<\/strong> “Ch\u00fang t\u00f4i th\u1ea5y b\u1ea1n v\u1eeba xem \u0111\u00f4i gi\u00e0y ch\u1ea1y b\u1ed9 m\u00e0u \u0111en tr\u00ean \u1ee9ng d\u1ee5ng. Tin vui\u2014\u0111\u00f4i gi\u00e0y \u0111\u00f3 \u0111ang \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 20% trong m\u1ed9t gi\u1edd t\u1edbi, v\u00e0 ch\u00fang t\u00f4i c\u00f3 s\u1eb5n size 9 c\u1ee7a b\u1ea1n t\u1ea1i c\u1eeda h\u00e0ng g\u1ea7n nh\u1ea5t.”<\/li>\n<\/ul>\n\n\n\n

            \u0110i\u1ec1u n\u00e0y ch\u1ec9 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00f4ng ngh\u1ec7 nh\u01b0 AI v\u00e0 CRM \u0111\u1ec3 x\u1eed l\u00fd l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3, hi\u1ec3u h\u00e0nh vi v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n\n\n\n

            7. S\u1ee9c M\u1ea1nh C\u1ee7a S\u1ef1 H\u00e0i L\u00f2ng T\u1ee9c Th\u00ec: Giao H\u00e0ng Nhanh Kh\u00f4ng C\u00f2n L\u00e0 L\u1ef1a Ch\u1ecdn<\/strong><\/h4>\n\n\n\n

            T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i b\u1ecb chi ph\u1ed1i m\u1ea1nh m\u1ebd b\u1edfi “s\u1ef1 h\u00e0i l\u00f2ng t\u1ee9c th\u00ec”. H\u1ecd mu\u1ed1n m\u1ecdi th\u1ee9 nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i. Do \u0111\u00f3, c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 giao h\u00e0ng si\u00eau t\u1ed1c, ph\u00ed ship r\u1ebb (ho\u1eb7c mi\u1ec5n ph\u00ed), v\u00e0 quy tr\u00ecnh thanh to\u00e1n g\u1ecdn l\u1eb9 kh\u00f4ng c\u00f2n l\u00e0 chi ti\u1ebft h\u1eadu c\u1ea7n n\u1eefa.<\/p>\n\n\n\n

            Ch\u00fang \u0111\u00e3 tr\u1edf th\u00e0nh nh\u1eefng \u0111\u00f2n b\u1ea9y t\u00e2m l\u00fd quan tr\u1ecdng, \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. M\u1ed9t s\u1ef1 ch\u1eadm tr\u1ec5 48 gi\u1edd trong vi\u1ec7c giao h\u00e0ng c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c x\u00f3a tan ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0o h\u1ee9ng m\u00e0 b\u1ea1n \u0111\u00e3 m\u1ea5t h\u00e0ng tu\u1ea7n \u0111\u1ec3 x\u00e2y d\u1ef1ng. Trong th\u01b0\u01a1ng m\u1ea1i hi\u1ec7n \u0111\u1ea1i, d\u1eb7m cu\u1ed1i c\u1ee7a logistics ch\u00ednh l\u00e0 d\u1eb7m \u0111\u1ea7u ti\u00ean trong \u1ea5n t\u01b0\u1ee3ng l\u00e2u d\u00e0i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

            8. L\u1eafng Nghe L\u00e0 M\u1ed9t “Si\u00eau N\u0103ng L\u1ef1c”: K\u1ef9 Thu\u1eadt Xoa D\u1ecbu Kh\u00e1ch H\u00e0ng Kh\u00f3 T\u00ednh<\/strong><\/h4>\n\n\n\n

            Khi \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang t\u1ee9c gi\u1eadn, b\u1ea3n n\u0103ng c\u1ee7a ch\u00fang ta l\u00e0 ph\u00f2ng th\u1ee7 ho\u1eb7c tranh c\u00e3i. Nh\u01b0ng \u0111\u00f3 l\u00e0 sai l\u1ea7m l\u1edbn nh\u1ea5t. \u0110i\u1ec1u \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1ea5t b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 l\u1eafng nghe m\u00e0 kh\u00f4ng ng\u1eaft l\u1eddi<\/strong>. Th\u01b0\u1eddng th\u00ec, kh\u00e1ch h\u00e0ng ch\u1ec9 mu\u1ed1n \u0111\u01b0\u1ee3c tr\u00fat gi\u1eadn v\u00e0 c\u1ea3m th\u1ea5y c\u00f3 ng\u01b0\u1eddi th\u1ef1c s\u1ef1 l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u h\u1ecd.<\/p>\n\n\n\n

            H\u00e3y tu\u00e2n th\u1ee7 quy tr\u00ecnh 5 b\u01b0\u1edbc \u0111\u1ec3 xoa d\u1ecbu m\u1ecdi t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng:<\/p>\n\n\n\n

              \n
            • B\u01b0\u1edbc 1: L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng:<\/strong> \u0110\u1ec3 kh\u00e1ch h\u00e0ng “tr\u00fat gi\u1eadn” v\u00e0 tr\u00ecnh b\u00e0y h\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd.<\/li>\n\n\n\n
            • B\u01b0\u1edbc 2: Th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m:<\/strong> S\u1eed d\u1ee5ng c\u00e1c c\u00e2u nh\u01b0 “Em hi\u1ec3u s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a anh\/ch\u1ecb…” \u0111\u1ec3 cho th\u1ea5y b\u1ea1n \u0111\u1ee9ng v\u1ec1 ph\u00eda h\u1ecd.<\/li>\n\n\n\n
            • B\u01b0\u1edbc 3: Xin l\u1ed7i ch\u00e2n th\u00e0nh:<\/strong> Nh\u1eadn tr\u00e1ch nhi\u1ec7m v\u1ec1 s\u1ef1 b\u1ea5t ti\u1ec7n, tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u1ed5 l\u1ed7i cho kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n
            • B\u01b0\u1edbc 4: \u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p:<\/strong> Cung c\u1ea5p m\u1ed9t ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3.<\/li>\n\n\n\n
            • B\u01b0\u1edbc 5: C\u1ea3m \u01a1n:<\/strong> C\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e3 ki\u00ean nh\u1eabn v\u00e0 d\u00e0nh th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ec3 gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n\n\n\n

              9. K\u1ec3 Chuy\u1ec7n Thay V\u00ec Li\u1ec7t K\u00ea: Ch\u1ea1m \u0110\u1ebfn C\u1ea3m X\u00fac C\u1ee7a Kh\u00e1ch H\u00e0ng<\/strong><\/h4>\n\n\n\n

              B\u1ed9 n\u00e3o con ng\u01b0\u1eddi \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 ghi nh\u1edb v\u00e0 k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng c\u00e2u chuy\u1ec7n, ch\u1ee9 kh\u00f4ng ph\u1ea3i nh\u1eefng g\u1ea1ch \u0111\u1ea7u d\u00f2ng kh\u00f4 khan. Nh\u1eefng c\u00e2u chuy\u1ec7n hi\u1ec7u qu\u1ea3 v\u00ec ch\u00fang b\u1ecf qua s\u1ef1 ph\u00e2n t\u00edch ph\u00ea ph\u00e1n c\u1ee7a n\u00e3o b\u1ed9 v\u00e0 k\u1ebft n\u1ed1i tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u00e1c trung t\u00e2m c\u1ea3m x\u00fac ch\u1ecbu tr\u00e1ch nhi\u1ec7m ra quy\u1ebft \u0111\u1ecbnh. M\u1ed9t c\u00e2u chuy\u1ec7n \u0111\u01b0\u1ee3c k\u1ec3 hay s\u1ebd \u0111\u00e1ng nh\u1edb v\u00e0 c\u00f3 s\u1ee9c thuy\u1ebft ph\u1ee5c h\u01a1n b\u1ea5t k\u1ef3 b\u1ea3ng d\u1eef li\u1ec7u n\u00e0o.<\/p>\n\n\n\n

              Thay v\u00ec li\u1ec7t k\u00ea m\u1ed9t danh s\u00e1ch c\u00e1c t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m, h\u00e3y k\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n ng\u1eafn g\u1ecdn, li\u00ean quan v\u1ec1 m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00e1c \u0111\u00e3 \u0111\u1ed1i m\u1eb7t v\u1edbi v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 v\u00e0 gi\u1ea3i quy\u1ebft n\u00f3 th\u00e0nh c\u00f4ng nh\u1edd s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

              C\u00f4ng th\u1ee9c \u0111\u01a1n gi\u1ea3n:<\/strong> “M\u1ed9t kh\u00e1ch h\u00e0ng b\u00ean em tr\u01b0\u1edbc \u0111\u00e2y c\u0169ng b\u0103n kho\u0103n y h\u1ec7t anh\/ch\u1ecb v\u1ec1 [v\u1ea5n \u0111\u1ec1], nh\u01b0ng sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m th\u00ec h\u1ecd \u0111\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c [k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3] v\u00e0 ph\u1ea3n h\u1ed3i r\u1ea5t t\u00edch c\u1ef1c v\u00ec…”<\/p>\n\n\n\n

              10. T\u01b0\u01a1ng Lai \u0110\u00e3 \u0110\u1ebfn: Tr\u1ee3 L\u00fd AI v\u00e0 Th\u1ef1c T\u1ebf T\u0103ng C\u01b0\u1eddng (AR) S\u1ebd Thay \u0110\u1ed5i Cu\u1ed9c Ch\u01a1i<\/strong><\/h4>\n\n\n\n

              Nh\u1eefng g\u00ec t\u1eebng l\u00e0 khoa h\u1ecdc vi\u1ec5n t\u01b0\u1edfng gi\u1edd \u0111\u00e2y \u0111ang tr\u1edf th\u00e0nh k\u1ef3 v\u1ecdng ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi \u0111ang \u0111\u1ecbnh h\u00ecnh l\u1ea1i ho\u00e0n to\u00e0n cu\u1ed9c ch\u01a1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/p>\n\n\n\n

                \n
              • Tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i (Voice Assistants)<\/strong> v\u00e0 Chatbot AI<\/strong> \u0111ang thay th\u1ebf d\u1ea7n c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 truy\u1ec1n th\u1ed1ng, cung c\u1ea5p gi\u1ea3i ph\u00e1p t\u1ee9c th\u00ec 24\/7.<\/li>\n\n\n\n
              • Th\u1ef1c t\u1ebf t\u0103ng c\u01b0\u1eddng (AR)<\/strong> cho ph\u00e9p kh\u00e1ch h\u00e0ng c\u00f3 nh\u1eefng tr\u1ea3i nghi\u1ec7m “th\u1eed tr\u01b0\u1edbc khi mua” kh\u00f4ng th\u1ec3 tin \u0111\u01b0\u1ee3c. V\u00ed d\u1ee5, Sephora<\/strong> cho ph\u00e9p kh\u00e1ch h\u00e0ng th\u1eed trang \u0111i\u1ec3m \u1ea3o qua camera, hay IKEA<\/strong> gi\u00fap b\u1ea1n \u0111\u1eb7t m\u1ed9t chi\u1ebfc gh\u1ebf sofa \u1ea3o v\u00e0o ph\u00f2ng kh\u00e1ch c\u1ee7a m\u00ecnh \u0111\u1ec3 xem n\u00f3 c\u00f3 ph\u00f9 h\u1ee3p hay kh\u00f4ng.<\/li>\n<\/ul>\n\n\n\n

                \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng xu h\u01b0\u1edbng xa v\u1eddi, m\u00e0 l\u00e0 nh\u1eefng c\u00f4ng ngh\u1ec7 \u0111ang hi\u1ec7n h\u1eefu v\u00e0 n\u00e2ng cao ti\u00eau chu\u1ea9n k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y.<\/p>\n\n\n\n

                ——————————————————————————–<\/p>\n\n\n\n

                K\u1ebft Lu\u1eadn: Giao Ti\u1ebfp L\u00e0 M\u1ed9t Ngh\u1ec7 Thu\u1eadt, Kh\u00f4ng Ph\u1ea3i Cu\u1ed9c Chi\u1ebfn<\/strong><\/h3>\n\n\n\n

                Th\u00e0nh c\u00f4ng trong b\u00e1n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ec1 vi\u1ec7c “th\u1eafng” m\u1ed9t cu\u1ed9c tranh lu\u1eadn hay “\u0111\u00e1nh b\u1ea1i” kh\u00e1ch h\u00e0ng. \u0110\u00f3 l\u00e0 h\u00e0nh tr\u00ecnh x\u00e2y d\u1ef1ng s\u1ef1 k\u1ebft n\u1ed1i, th\u1ea5u c\u1ea3m v\u00e0 tin t\u01b0\u1edfng.<\/p>\n\n\n\n

                Vi\u1ec7c l\u00e0m ch\u1ee7 10 k\u1ef9 n\u0103ng t\u00e2m l\u00fd n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n t\u0103ng doanh s\u1ed1 m\u1ed9t c\u00e1ch ngo\u1ea1n m\u1ee5c, m\u00e0 c\u00f2n x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c nh\u1eefng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh – t\u00e0i s\u1ea3n qu\u00fd gi\u00e1 nh\u1ea5t c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. \u0110\u00e2y ch\u00ednh l\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh b\u1ec1n v\u1eefng trong m\u1ed9t th\u1ebf gi\u1edbi \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng.<\/p>\n\n\n\n

                H\u00e3y nh\u1edb m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng, nh\u01b0 nh\u1eefng ng\u01b0\u1eddi gi\u1ecfi nh\u1ea5t trong ng\u00e0nh \u0111\u1ec1u bi\u1ebft: \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 th\u1eafng m\u1ed9t cu\u1ed9c tranh lu\u1eadn, m\u00e0 l\u00e0 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac v\u00e0 th\u00e0nh c\u00f4ng h\u01a1n v\u00ec \u0111\u00e3 ch\u1ecdn gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

                Trong 10 k\u1ef9 thu\u1eadt n\u00e0y, \u0111\u00e2u l\u00e0 \u0111i\u1ec3m b\u1ea1n c\u1ea3m th\u1ea5y m\u00ecnh c\u1ea7n c\u1ea3i thi\u1ec7n ngay l\u1eadp t\u1ee9c \u0111\u1ec3 t\u1ea1o ra b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 trong nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i s\u1eafp t\u1edbi?<\/p>\n","protected":false},"excerpt":{"rendered":"

                Gi\u1edbi thi\u1ec7u: V\u01b0\u1ee3t Qua Nh\u1eefng L\u1eddi T\u1eeb Ch\u1ed1i Kinh \u0110i\u1ec3n “S\u1ea3n ph\u1ea9m n\u00e0y \u0111\u1eaft qu\u00e1!”, “Ch\u1ecb c\u1ea7n th\u00eam th\u1eddi gian \u0111\u1ec3 suy ngh\u0129”, “Anh s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi em sau nh\u00e9”. N\u1ebfu b\u1ea1n l\u00e0m trong ng\u00e0nh b\u00e1n h\u00e0ng hay d\u1ecbch v\u1ee5, nh\u1eefng c\u00e2u n\u00f3i n\u00e0y h\u1eb3n \u0111\u00e3 qu\u00e1 quen thu\u1ed9c. Ch\u00fang l\u00e0 nh\u1eefng r\u00e0o […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-32","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=\/wp\/v2\/posts\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=32"}],"version-history":[{"count":1,"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=\/wp\/v2\/posts\/32\/revisions"}],"predecessor-version":[{"id":33,"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=\/wp\/v2\/posts\/32\/revisions\/33"}],"wp:attachment":[{"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=32"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=32"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bsphanhongson.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}